If you have any question in products, order or technical, please feel free to contact us helpdesk@melkco.com

For Online shop policy:
Shipping:
We ship to worldwide. If you need the express service, please contact us to arrange.
Express delivery service fee will be charged separately.


Return/Refund Policy:
We take responsible for the defect of the item which purchased from our web site directly.
Please email us order@melkco.com immediately when you receive the item with defect.
Your visual pictures will help us to process the replacement procedure.


Refund:
If the replacement is not available, a refund will be issued in the form of the original payment method.
Refund will take around 3-4 working days upon your sufficient evident.


Return:
Item must be returned in original packing. Please email us order@melkco.com before you send out the return item.


Exchange:
If you need to exchange your item, please contact us order@melkco.com.
All exchange need to pay the additional charge US$8.00 and take responsible for the return shipping fee and item must be with original packing without opening. We will ship out once we receive the return item with good condition.

For Education sales/mass purchase/Corporation:
We accept any educational institutions, group (Hospital, Community, Charity Organization or corporation) sales.
Please provide some of your information and then contact us for your mass purchasing. We can arrange
the logo print and special design for your need.


For oversea/Resellers/Sole distributors:
Sincerely we invite you to be our reseller or home business (SOHO) in your domestic.
We accept the small quantity order and willing to provide assistant to startup your business.
Please provide your information of your business and contact us to star up.